SolveX UK LTD is committed to protecting your privacy and handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect information when you use:

• The SolveX website (solvexuk.com)

• SolveIQ, our web-based business operations platform

• SolveLink, our mobile application

By accessing or using our services, you agree to the practices described in this Privacy Policy.

1. Who We Are

SolveX UK LTD

Email: contact@solvexuk.com

Website: https://solvexuk.com

2. Information We Collect

Account Information

When an account is created, we may collect information including:

• Name

• Email address

• Company information

• User roles and permissions

• Authentication information

Operational Data

Organisations using our services may store operational information within the platform, including:

• Customer records

• Property information

• Job records

• Appointment information

• Tasks and activities

• Internal notes

• Workflow and scheduling information

• Communication records

Files, Documents and Images

Users may upload files, documents and images to support operational activities and job records.

These files are stored securely and are only accessible to authorised users within the relevant organisation.

Email Integration Data

Where email integrations are enabled, users may authorise SolveIQ to send emails on their behalf through supported email providers.

Email content, attachments and communication records may be stored within the platform to provide a centralised history of customer communications.

Connected email accounts are not used for advertising, profiling or marketing purposes.

Subscription and Billing Information

Subscription payments are processed by trusted third-party payment providers.

SolveX does not store full payment card details on its systems.

We may retain billing-related information necessary to manage subscriptions, process invoices and provide customer support.

Device Information

When using SolveLink, we may collect limited technical information required for application functionality, including:

• Device type

• Operating system version

• Application version

• Push notification identifiers

We do not collect location information unless a future feature specifically requires it and appropriate permissions have been granted.

3. How We Use Information

We use information to:

• Provide and operate our services

• Authenticate users

• Manage user access and permissions

• Synchronise information between SolveIQ and SolveLink

• Process subscriptions and account management

• Maintain platform security

• Provide customer support

• Improve service reliability and performance

• Communicate service-related information

• Comply with legal obligations

4. AI Assistant Features

SolveIQ includes AI-powered assistant functionality.

Information submitted to AI features may be processed by third-party AI providers in order to generate responses.

To provide relevant responses, a limited amount of recent conversation context may be included during processing.

SolveX does not maintain a permanent stored history of AI assistant conversations unless information is separately saved by users within platform records.

Users should not rely on AI-generated responses as the sole source of legal, financial, technical or professional advice.

5. Website Analytics and Cookies

Our website uses cookies and similar technologies to support functionality, understand website usage and improve user experience.

Information collected may include pages visited, referral sources, device type, browser information and general geographic information.

Analytics information is used in aggregate form to understand how visitors interact with our website, measure website performance and improve our services.

We do not use website analytics to identify individual visitors.

You may manage cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.

6. Push Notifications

SolveLink may send push notifications relating to assignments, job updates, operational activities and service-related events.

Users may manage notification preferences through their device settings where supported.

7. Data Sharing

We do not sell personal information.

Information may be shared with trusted service providers where necessary to operate our services, including providers of cloud infrastructure, authentication, payment processing, communications, analytics and AI functionality.

We may also disclose information where required by law, regulation, legal process or where necessary to protect the security, integrity and operation of our services.

8. Data Security

We implement appropriate technical and organisational measures designed to protect information against unauthorised access, disclosure, alteration or destruction.

These measures include:

• Secure encrypted connections

• Authentication and access controls

• Role-based permissions

• Organisational data segregation

• Secure cloud infrastructure

• Controlled access to stored files and records

While we take reasonable steps to protect information, no method of transmission or storage can be guaranteed to be completely secure.

9. Data Retention

We retain information only for as long as necessary to:

• Provide our services

• Maintain customer accounts

• Meet legal, regulatory and contractual obligations

• Resolve disputes

• Enforce our agreements

Information may be deleted or anonymised when it is no longer required.

10. International Data Transfers

Some information may be processed outside the United Kingdom by service providers that support the operation of our services.

Where international transfers occur, we take reasonable steps to ensure appropriate safeguards are in place to protect personal information in accordance with applicable data protection laws.

11. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of personal information

• Restrict certain processing activities

• Object to certain processing activities

• Request a copy of your information in a portable format

• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact:

contact@solvexuk.com

We may request verification of identity before responding to a request.

12. Customer Responsibilities

Organisations using SolveIQ and SolveLink are responsible for ensuring they have the appropriate rights, permissions and lawful basis to collect, upload and process any customer, employee or third-party information stored within the platform.

13. Third-Party Websites

Our services may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party websites and encourage users to review their privacy policies separately.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page and will take effect from the updated effective date.

Continued use of our services following an update constitutes acceptance of the revised Privacy Policy.

15. Contact Us

SolveX UK LTD

Email: contact@solvexuk.com

Website: https://solvexuk.com